Privacy Policy

Effective Date: September 2, 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our social networking application (the “App”). By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Account Information: Name, email address (Gmail login only), profession, profile image, cover image, hobbies, and bio when you create an account.
• Content: Videos you upload, profile details, and messages you send through the chat system.
• Booking & Payments: Information necessary to process payments via Stripe (handled securely by Stripe; we do not store full payment card details).
• Claims & Reports: Information related to disputes, complaints, or reports of misuse.
• Usage Data: Log data, interactions, and device information to help us maintain and improve the App.

2. How We Use Your Information

• To create and manage user accounts.
• To allow users to upload and view content.
• To enable chat communication between users.
• To process bookings and payments through Stripe.
• To investigate and resolve disputes, complaints, or fraud claims.
• To improve user experience and maintain the App’s functionality.

3. Sharing of Information

• We do not sell or rent your personal data.
• We may share information with:
  • Service Providers: Stripe (for secure payment processing).
  • Admin & Support: To resolve disputes, claims, or policy violations.
  • Legal Authorities: If required by law or to protect the rights, safety, and security of users.

4. User Responsibilities

• Do not upload illegal, harmful, or unauthorized content.
• No spamming, ads, or promotion of external services.
• Respect community guidelines; violations may result in account suspension or removal.

5. Data Security

We take appropriate security measures to protect your data. However, no online system is fully secure. Please note that chat messages are not end-to-end encrypted.

6. Data Retention & Deletion

We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

If you request to delete your account, all of your personal data, profile information, uploaded content, and chat history will be permanently deleted from our systems, except for data we are legally required to keep (such as payment or transaction records).

7. Your Rights

• Access, update, or delete your account information.
• Request permanent deletion of your account and all associated data.
• Request support for disputes or account-related issues by contacting us.

8. Age Requirement

The App is intended for users who are at least 16 years old. We do not knowingly collect personal information from individuals under 16. If you are under 16, you may not use the App.

9. Third-Party Services

The App uses Stripe for payment processing. Their privacy practices are governed by their own policies, which you should review: Stripe Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the App with a new “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@proflove.com