Refund and Cancellation Policy

Effective Date: September 2, 2025

This Refund and Cancellation Policy explains how payments, refunds, and cancellations are handled for services booked through our social networking application (the “App”). By making a booking or payment through the App, you agree to this Policy.

1. Payments

All payments are processed securely through Stripe.
We do not store your full payment card details.
By completing a payment, you authorize Stripe to process the transaction on your behalf.

2. Cancellations

Users may cancel a booking by following the cancellation option provided within the App (if available) or by contacting support.
Some bookings may have specific cancellation deadlines. After that period, cancellations may not be eligible for refunds.

3. Refunds

Refunds are subject to the service provider’s terms and approval by our admin team.
If a booking is canceled within the allowed cancellation period, a refund may be issued to your original payment method.
Refunds may take 5–10 business days to appear in your account, depending on your bank or card issuer.
If a service is not delivered as promised, you may file a claim with our support team for review.

4. Non-Refundable Cases

Payments made for completed services are non-refundable.
No refunds will be provided for cancellations made after the allowed cancellation period.
No refunds for violations of our Terms & Conditions, fraudulent activity, or misuse of the App.

5. Dispute Resolution

If you experience issues with a payment, booking, or service, you may file a claim with our support team. We will review the case and may contact both parties before making a decision. In cases of payment disputes, Stripe’s policies will also apply.

6. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any updates will be posted in the App with a new “Effective Date.”

7. Contact Us

If you have questions about this Refund and Cancellation Policy, please contact us at:
Email: info@proflove.com